Policies & house rules

The short, plain version

No small print and no clauses designed to catch you out. These are the terms you are agreeing to, and the handful of rules that keep this place the way it is.

Cancellation

Cancel by writing to us. Changes and cancellations have to come from the cardholder, and refunds take up to two weeks to come through.

More than 72 hours before arrival Full refund Of the accommodation, less Stripe’s processing fee

Inside 72 hours, up to the end of the day before arrival 75% refund Of the accommodation, with nothing deducted

On the arrival day, or if you do not come No refund Charged in full to the card

Reservations

How a booking works

You send dates. We reply within two days. If it is a fit, we send a secure payment link, and the dates are yours once it clears.

Three nights minimum for all bookings.
Payment in full at the time of reservation. A booking is confirmed once payment is received.
Rates quoted are valid for the dates enquired about only.
Guests must be 25 or over to book. Anyone under 18 must be with a parent or legal guardian.
Reservations cannot be transferred between bungalows.
The cardholder is responsible for passing all the details on to everyone in their party.
Changes and cancellations must be made by the cardholder.
Refunds take up to two weeks to come through.

House rules

Short, and all of them for the same reason: this is a quiet place inside an ecological preserve, with no road, no services and no one to clear up after anybody.

The charges below exist because the alternative is a boat trip and someone else’s afternoon.

Noise and quiet

Quiet hours are 10pm to 8am, every day.
No loud parties. This is a rule, not a hope — it is most of the reason people come here.
No amplified music outdoors at any time.

The property

No beach fires.
No pets.
No firearms.
No nudity.
No commercial activity without written consent.

Waste and the septic system

Paper goes in the bin beside the toilet, never flushed. The septic systems here are simple.
Vegetable scraps go over the rail to the land crabs. Meat scraps and bones go into the ocean, so they do not draw animals up to the bungalows.
Separate glass from general waste. Everything that leaves does so by boat.
A $150 charge applies if excessive cleaning is needed after your stay.
A $150 charge applies if glass or food is found in the general garbage.
A $500 charge applies if septic maintenance is required because of misuse.

Safety

There are no emergency services, clinics or hospitals at Los Chonchos.
The paths are not lit. Everyone needs their own flashlight or headlamp.
Children are the responsibility of their parent or guardian at all times.
Travel insurance is strongly recommended.

One more thing worth saying plainly

Los Chonchos is a private community of individually owned bungalows inside an ecological preserve, not a hotel. Other owners and their guests may be on the property and on the beaches while you are here. Nobody has exclusive use of the sand, and there is no such thing as a private beach in Mexico. What there is, is no development, no vendors, no pier and almost nobody about.

Any of this worth a conversation?

Write to [email protected]. We would far rather answer a question now than have you discover something on the boat.

Get in touch